Refund Policy

For holiday packages, the following refund schedule applies based on how far in advance you cancel:

For individual activity bookings (surf lessons, whale watching, etc.):

If we cancel your booking due to circumstances within our control (e.g. insufficient guides, operational issues), you will receive a 100% refund within 5–7 business days.

If we cancel due to circumstances outside our control (extreme weather, natural disasters, government restrictions, sea conditions unsafe for whale watching), you will be offered:

• Rescheduling to an alternative date at no extra cost, or
• A full credit valid for 12 months, or
• A refund minus any non-recoverable third-party costs

Activities such as whale watching, snorkeling, and catamaran cruises are weather and sea-condition dependent. If an activity is cancelled by our operator due to unsafe conditions, you will be offered a reschedule or full refund. We strongly recommend building flexibility into your itinerary.

If you fail to show up for a booked activity or package without prior cancellation notice, no refund will be issued. If you are delayed, please contact us via WhatsApp as soon as possible — we will do our best to accommodate you.

Hotel bookings made via Booking.com and flight bookings via TravelPayouts are governed by their respective refund and cancellation policies. AhangamaTravel is not responsible for refunds on third-party bookings. Please refer to the confirmation emails from those providers for their policies.

To request a refund, please contact us with your booking reference:

Approved refunds are returned to the original payment method via Lemon Squeezy and typically take 5–7 business days to appear in your account.

If you are unsatisfied with our refund decision, please contact us to discuss. We are committed to resolving disputes fairly and promptly. If we cannot reach an agreement, disputes are governed by the laws of Sri Lanka as per our Terms & Conditions.